SHIPPING POLICY

1. OVERVIEW

At Battle Branch Boys, we partner with premier outdoor and sporting brands to bring you a diverse selection of high-quality gear. Because we utilize the Shopify Collective program, your order may contain items fulfilled from different locations.

• Battle Branch Boys Original Products: Shipped directly by our team.

• Partner Brand Products: Shipped directly by the original brand’s storefront to ensure the fastest delivery and most direct service.

2. SHIPPING RATES & ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. Because we aggregate products from multiple partners, shipping costs are determined as follows:

• Standard Rates: For products stocked and managed by Battle Branch Boys, we offer set pricing and shipping rates as defined during your checkout process.

• Partner Brand Rates: For products fulfilled via Shopify Collective, the shipping rates, methods, and timeframes are set by the original manufacturer or brand.

• Combined Shipments: If your cart contains items from both Battle Branch Boys and a partner brand, you may see combined shipping rates that reflect the costs of shipping from multiple locations.

3. PROCESSING TIMES

• Battle Branch Boys Items: Orders are typically processed within 1-3 business days.

• Partner Brand Items: Processing times for partner products are governed by the specific brand’s standards. Most partners process orders within 2-5 business days, though this may vary during peak seasons or for specialized gear.

Note: Processing time is separate from the transit time provided by the carrier.

4. SHIPMENT TRACKING

Once an order has shipped, you will receive an email notification with a tracking number.

• If your order contains items from multiple brands, you may receive separate tracking numbers and shipments for each brand’s products.

• You can track your package(s) using the link provided in your shipping confirmation email.

5. DELIVERY STANDARDS & CARRIERS

Our partners and we utilize reputable carriers (such as UPS, FedEx, and USPS). While we strive to meet all estimated delivery dates, Battle Branch Boys is not responsible for delays caused by the carrier, customs, or extreme weather conditions.

6. DAMAGED OR LOST ITEMS

If you receive a damaged item or your package is lost in transit, please contact us immediately at [Insert Contact Email/Link].

• For Partner Brand items, we will work directly with the original shipper to resolve the issue, file a claim, or initiate a replacement on your behalf.

• Please retain all packaging materials and damaged goods before filing a claim.

7. INTERNATIONAL SHIPPING

Currently, shipping availability depends on the specific product and fulfillment partner.

• Customs, Duties, and Taxes: Battle Branch Boys is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. RETURNS

For information on how to return an item, please refer to our Refund Policy. Please note that because some items are shipped by our partners, the return address may differ depending on the product. Do not "Return to Sender" without prior authorization.

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Questions? If you have any questions about how your specific order will be shipped, feel free to reach out to our team at thebattlebranchboys.com.